Hampton Charleston Southridge - Full-Time Front Desk Guest Services Representative

Remington Hospitality • South Charleston, WV

1d • Onsite

About The Position

The Hampton Charleston Southridge is seeking a Full-Time Front Desk Guest Services Representative. This role involves greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. The representative will assist in pre-registration and blocking of reservations when necessary, and accurately and efficiently post all charges. A complete working knowledge of the Front Office computer or manual system, including all daily transactions, is required. The role also involves accurately managing cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. Additionally, the representative will review any reservations with special requests and work to block rooms accordingly, possess knowledge of hotel rates and discounts, and understand reservation procedures, including taking same-day reservations within approximately 2 minutes. The ability to follow cancellation and relocation procedures when necessary is also part of the role.

Requirements

• High work ethic and self-initiative
• Enjoys working as and being part of a team that provides great experiences for our Guests!

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes.
• Know and follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed