Front Desk Agent (Full Time) – Resort Guest Services

Lake Lawn Resort•Delavan, WI

1d•Onsite

About The Position

Join our team as a Full-Time Front Desk Agent and serve as the face of the resort, creating a positive first and last impression for every guest. In this fast-paced, guest-focused role, you’ll handle check-ins and check-outs, manage reservations and billing, and provide exceptional customer service. This position is ideal for individuals who enjoy hospitality, problem-solving, and delivering memorable guest experiences.

Requirements

Must be at least 18 years or older
High school diploma or equivalent required
Proficiency in Microsoft Excel and basic computer systems
Strong communication and interpersonal skills
Excellent attention to detail and organizational skills
Ability to multitask and work efficiently in a fast-paced environment
Professional demeanor with a strong guest service mindset
Reliable, punctual, and team-oriented

Nice To Haves

Previous customer service, front desk, or hospitality experience preferred

Responsibilities

Greet guests in a friendly, professional manner during arrival and departure
Process guest check-ins and check-outs efficiently and accurately
Handle all forms of payment, including cash, credit cards, and room charges
Assign guest rooms and manage room inventory and availability
Enter and retrieve guest information, reservations, and billing details using property management systems
Provide information about resort amenities, services, rates, and special packages
Answer phones and respond to guest inquiries, requests, and concerns promptly
Assist guests with directions, reservations, and special accommodations
Maintain accurate records, including registration cards, receipts, and reports
Prepare, run, and distribute daily reports as needed
Monitor and maintain front desk supplies, brochures, and materials
Ensure security of guest information, room keys, and cash drawers; balance and verify cash at end of shift
Anticipate guest needs, resolve issues, and escalate concerns when appropriate
Follow all safety, emergency, and resort procedures
Support overall front office operations and perform additional duties as assigned