Front Desk Guest Service Agent (FT)

Grand Traverse Resort and Spa•Acme, MI

1d•Onsite

About The Position

This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.

Requirements

Prior experience in front desk operations or customer service is preferred.
Must have strong computer skills and be familiar with Microsoft office software.
excellent guest service skills
high energy level
good oral and written communication skills
detail oriented
ability to type and input data into a computer
The ability to work unsupervised for long periods of time
Handle multiple tasks simultaneously
Work well under pressure is a must
Must be able to pass a background investigation and drug screen as a condition of employment.

Nice To Haves

Knowledge of LMS software is a plus.

Responsibilities

Welcome/bid farewell to guests
Check in/Check out guests
Maintain guest accounts
Be knowledgeable of all resort activities
Anticipate guest concerns/problems and deal with them before they become complaints
Handle complaints with empathy and courtesy
Handle all incoming telephone calls, paging system and guest messages
Follow all safety and emergency policies and procedures
Maintain par stock of office supplies/ordering when necessary
Clean and maintain work area
Assist with PBX duties as needed
Must understand and abide by environmental practices of the resort
Other duties as assigned