Front Desk Agent - FT
Hard Rock Hotel & Casino Ottawa•Hollywood, FL
•Onsite
About The Position
Under the direction of the Front Desk Manager, the individual is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Requirements
- High School Diploma or equivalent education required
- Minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Must possess strong mathematical skills specific to position responsibilities.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
- Running alert date reports
- Reviewing out-of-order and off-market rooms on a daily basis for validity.
- Answering incoming phone calls and responding to guest requests.
- Responding to guests checking out via video check-out.
- Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
- Perform other duties as assigned.
Benefits
- Medical, Dental, Vision & Life Insurances
- 401K
- Paid time off
- Annual Bonus Opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
