Front Desk Agent - FT
About The Position
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. At Zelda Dearest, hospitality is personal. Inspired by the spirit of Zelda Fitzgerald, our boutique hotel offers guests an experience that is elegant, unexpected, and genuinely welcoming. We believe every interaction has the opportunity to create a lasting impression, and we're looking for Guest Service Agents who share our passion for exceptional hospitality. If you love connecting with people, solving problems, and creating unforgettable guest experiences, we'd love to meet you. As a Guest Service Agent, you'll be the first and last impression of Zelda Dearest. You'll welcome guests with warmth, anticipate their needs, and ensure every stay exceeds expectations.
Requirements
- Previous hotel, hospitality, or customer service experience preferred
- Excellent communication and interpersonal skills
- Positive attitude and genuine passion for hospitality
- Strong attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable using hotel property management systems (experience with Hilton systems is a plus but not required)
- Flexible schedule, including evenings, weekends, and holidays
- Professional appearance and demeanor
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
Nice To Haves
- High school diploma preferred.
- Prior hospitality experience preferred, but not required.
Responsibilities
- Greeting guests with genuine, personalized hospitality
- Completing guest check-in and check-out efficiently and accurately
- Provide personalized service while walking guests to their guest room.
- Answering questions about the hotel, Asheville attractions, restaurants, and local events
- Handling reservations, room assignments, and guest requests
- Resolving guest concerns professionally and with empathy
- Coordinating with Housekeeping, Maintenance, and Food & Beverage teams to ensure seamless guest experiences
- Processing payments and maintaining accurate guest records
- Answering phone calls and responding to emails professionally
- Maintaining a clean, organized, and inviting front desk environment
- Upholding Zelda Dearest and Small Luxury Hotels brand standards
Benefits
- Employee discounts in the Hilton network
- Competitive pay
- Paid time off and holiday benefits (for eligible employees)
- Health, dental, and vision insurance (for eligible employees)
- 401(k) with company match (for eligible employees)
- Disability insurance
- Employee assistance program
- Room Discounts
- Employee Food and Beverage Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
