Front Desk Guest Manager - Courtyard Fort Mill - Salaried starting at $51K annually + Bonus

Concord Hospitality Enterprises

14h•Onsite

About The Position

We are seeking passionate associates and leaders to join our team! As a Front Desk/Guest Care Manager, you will lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. Your proactive, responsive, and caring approach will shape the guest experience. If you enjoy engaging with others, leading a team, and take pride in your responsibilities, this role is ideal for you. At Concord Hospitality, we value and respect our team members, with many Front Office Managers advancing to Assistant General Manager roles within a few years!

Requirements

Leading a team
Engaging with others
Pride in responsibilities

Nice To Haves

Advancing to Assistant General Manager roles within a few years

Responsibilities

Maintains guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest services in responding promptly to guest needs.
Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
Develops added value customer service programs.
Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Acts as manager on duty for hotel and manages front desk operations.
Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers
Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
Produce accurate financial reports on time.
Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists
Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force.
Maintains a positive, cooperative work environment between staff and management.
Emphasizes employee selection, training and development as a way of doing business.
Ensures all hotel employees know hotel objectives.
Ensures personnel files are accurate and comply with both local and federal laws and regulations.
Administers personnel policies fairly and consistently.
Resolves employee grievances in a fair and timely manner.
Ensures completion of training objectives and development plans.
Monitors and maintains acceptable turnover levels.
Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc.
Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
Ensures ongoing staff and employee involvement in preventive maintenance programs.
Protects the interests of the hotel during capital projects.