Front Desk Associate - Courtyard Reading

Concord Hospitality Enterprises • Wyomissing, PA

4h • Onsite

About The Position

We are looking for a strong, independent candidate with a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have, requiring a keen sense of being proactive, responsive, and caring. If you enjoy engaging with others and have a winning personality and high sense of responsibility, this role is perfect for you. Concord Hospitality offers a great company culture where everyone is valued and treated with respect, striving to hire the best associates in the market and providing a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Requirements

• Strong, independent candidate
• Passion to serve others
• Keen sense of being proactive, responsive and caring
• Enjoy engaging with others
• Winning personality and high sense of responsibility

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Benefits

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution – FREE MONEY!
• Group Life Insurance equal to your annual salary
• Voluntary Short and Long Term Disability Programs
• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
• Great development through classroom training, online through our Learning Management System (LMS)
• Options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees