Front Desk Guest Group Coordinator

Pinebrook • East Stroudsburg, PA

4d • Onsite

About The Position

Spruce Lake Ministries provides lodging, meeting spaces, and meals for Christian church, family, and corporate groups in a peaceful setting in the Pocono Mountains. They also host summer camps, programmatic retreats, and outdoor education programs. The Guest Group Coordinator is responsible for communicating with guests and group leaders, securing and documenting information, and disseminating it to relevant staff. This role is part of a cross-location guest service team, focusing on front desk services, Christian hospitality, and a customized guest experience, while promoting the value of retreats. The position involves cross-training at both Pinebrook and Spruce Lake locations.

Requirements

• Growing personal relationship with Jesus Christ.
• Affirm, live, and model Spruce Lake Ministries mission, vision, statement of faith, and core values.
• Conduct him/herself in a manner that is above reproach.
• Must be responsible, industrious, hospitable, and enthusiastic.
• Availability for rotating day, evening, weekend & holiday schedules.
• Giftedness in hospitality and a heart for ministry.
• Good interpersonal skills and telephone presence.
• Ability to communicate clearly by phone and email.
• Attention to detail & accuracy in preparing documents & reports.
• Computer literacy, including knowledge of MS Office and reservation databases.
• Informal, neat, conservative, professional attire, appropriate for greeting the public.
• Must be authorized to work in the US.
• Ability to sit or stand at desk or counter for long periods of time.
• Ability to lift 35 lbs.
• Ability to perform repetitive motions with arms, wrists, shoulders.

Nice To Haves

• Bachelor's degree preferred or equivalent training or experience.
• Bi-lingual is preferred.

Responsibilities

• Communicating with individual guests, seasonal campers, and guest group leaders.
• Securing, documenting, and disseminating required information to directors, managers, or their designee.
• Providing front desk guest services.
• Showing Christian hospitality.
• Focusing on a customized guest experience.
• Actively promoting the value of a retreat experience.
• Engaging in cross training at both Pinebrook and Spruce Lake locations.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree