Front Desk Coordinator

Fresenius Medical Care•Corpus Christi, TX

4d•Onsite

About The Position

Azura’s outpatient vascular centers provide a collaborative, patient-focused environment where team members deliver high-quality care using advanced technology in a comfortable ambulatory setting. Although Azura is part of Fresenius Medical Care, this is not a dialysis position, and our centers do not provide dialysis treatment. Our teams perform minimally invasive vascular procedures, including procedures that support and maintain dialysis access. This setting offers the opportunity to build strong patient relationships while maintaining an excellent work-life balance. As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR demographic data entry, requirements for payers, and Revenue Cycle. The role also involves greeting patients, answering a multi-line telephone, and handling faxes.

Requirements

1 – 2 years’ related experience preferably in a medical setting with insurance billing.
Proficient in the use of computers and related software such as Microsoft Office is necessary.
Excellent communication skills – verbal and written.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate Degree or higher preferred

Responsibilities

Schedule and input all appointments in the scheduling module in a timely and efficient manner. Assure all pre-procedure/preoperative activities are scheduled or completed.
Manages patient cancellations, center cancellations (e.g., equipment issues), and additions to the schedule in accordance with center scheduling parameters.
Print patient schedule and pull patient charts daily.
Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
Assemble, file, and maintain patient medical records and financial records in a confidential and secure manner.
Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
Perform daily encounter checks to assure reporting accuracy.
Coordinates collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
Assures documentation of logs of medical record release.
Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
Oversees the materials going in and out of the office including inventory, shipments, and deliveries.
Other duties as assigned.