Seasonal Front Desk & Guest Experience Associate

TPG Hotels & Resorts•Nantucket, MA

2d•Onsite

About The Position

Front Desk Agents at Nantucket Resort Collection are more than a traditional check-in/check-out role—they are the heartbeat of the guest experience. As one of the first and most consistent points of contact for our guests, this position blends front desk operations, personalized guest service, and morning breakfast service in a fast-paced, detail-driven environment. This is a highly engaged, hands-on role ideal for someone who enjoys variety, takes pride in hospitality, and thrives in a small-team setting where everyone leads by example.

Requirements

High school diploma or equivalent experience required
Prior hospitality or customer service experience preferred
Strong service mindset with the ability to remain calm and professional in a fast-paced environment
Excellent verbal and written communication skills
Comfortable multitasking and prioritizing responsibilities throughout the day
Proficiency with computers, phones, and basic office equipment
Reliable, detail-oriented, and willing to step in wherever needed to support the team

Nice To Haves

Flexibility at the start or end of the season may be considered

Responsibilities

Greet guests warmly and professionally, creating a welcoming first impression from arrival through departure
Manage check-in and check-out procedures, verify reservations, and clearly communicate property amenities, policies, and local recommendations
Process payments accurately, handle billing questions, and resolve discrepancies with care and discretion
Answer phones and respond to emails promptly, providing helpful, knowledgeable assistance
Manage reservations, cancellations, and modifications with accuracy and attention to detail
Maintain up-to-date guest information in the reservation system
Communicate closely with housekeeping, maintenance, and management to ensure smooth daily operations and timely guest readiness
Prepare, set up, monitor, and break down the daily continental breakfast service
Ensure breakfast areas are clean, organized, and well-stocked throughout service
Engage with guests during breakfast, anticipating needs and reinforcing a warm, attentive atmosphere
Assist with room changes, special requests, directions, and curated local recommendations
Address guest concerns thoughtfully and efficiently, escalating when appropriate
Take ownership of the guest experience, understanding intent and finding practical, service-oriented solutions
Maintain an organized and presentable front desk and public areas
Assist with light administrative tasks, mail/packages, and daily logs as needed
Monitor access to the property and follow established security procedures
Respond calmly and effectively to emergency situations, supporting guests and team members