Front Desk & Member Experience Associate

D1 Training - Lincolnshire•Lincolnshire, IL

3d•$17 - $19•Onsite

About The Position

D1 Training is an athletic-based training facility for youth athletes and adults. Our mission is simple: You pick the goal, we help you get there. At D1 Training Lincolnshire, we're building more than a place to work out. We want to create a community where athletes, parents, and adult members feel welcomed, known, and excited to walk through our doors. We're looking for a high-energy, personable, and dependable Front Desk & Member Experience Associate to help us deliver that experience every day. This is more than a check-in position. Our front desk is the first and last interaction our members have with D1 each day. You'll be responsible for creating a welcoming environment from the moment someone walks through the door until the moment they leave. You'll greet members and families, check athletes into class, answer questions, help with basic member needs, and build genuine relationships with the people who make up our D1 community. Our expectation is simple: every person who walks through our doors should feel welcomed, recognized, and valued.

Requirements

Outgoing, friendly, and approachable
Genuinely enjoys interacting with people
Comfortable starting conversations with members and parents
Provides excellent customer service
Has a positive attitude and brings great energy
Reliable and punctual
Professional and mature
Takes initiative rather than waiting to be told what to do
Organized and attentive to detail
Comfortable interacting with youth athletes, teenagers, adults, and parents
Can remain calm and helpful when handling customer questions or concerns
Comfortable learning basic scheduling and check-in software
Takes pride in creating a great experience for others

Nice To Haves

Previous experience in customer service, hospitality, fitness, retail, or a front desk environment is preferred but not required.
A background or interest in sports and fitness is a plus, but personality, reliability, and the ability to connect with people are most important.

Responsibilities

Greet every athlete, parent, member, and guest as they enter the facility
Acknowledge and thank members as they leave
Check members into scheduled training sessions
Learn member and athlete names and build relationships within our D1 community
Create a friendly, energetic, and professional atmosphere
Help new members and guests feel comfortable from the moment they arrive
Answer basic questions regarding classes, schedules, memberships, and facility operations
Assist members with basic scheduling and account needs
Help address customer questions or concerns and involve management when appropriate
Communicate important information between members, parents, coaches, and management
Keep the front desk, lobby, and member-facing areas clean, organized, and welcoming
Stay aware of what's happening throughout the facility and proactively look for opportunities to help
Support the coaching and management team with basic operational needs