Guest Service Associate (Front Desk)

Lark Hospitality Career Site•Northampton, MA
•Onsite

About The Position

We're looking for someone who is friendly, dependable, detail-oriented, and genuinely enjoys hospitality. As a Guest Service Agent at The Ellery Hotel you’re creating a welcoming, comfortable space that sets the tone for every guest’s stay. This is a great role for someone who likes variety, meeting new people, and being part of a close-knit boutique hotel team. This position includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, breakfast and problem resolution.

Requirements

  • Friendly
  • Dependable
  • Detail-oriented
  • Genuinely enjoys hospitality

Nice To Haves

  • Likes variety
  • Likes meeting new people
  • Enjoys being part of a close-knit boutique hotel team

Responsibilities

  • Effective reservation sales
  • Handling all guest accounts efficiently and accurately
  • Assisting in all phases of guest experience such as check-in, check-out, breakfast and problem resolution

Benefits

  • Benefits
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