Front Desk Agent-2nd/3rd shift

Concord Hospitality Enterprises•Lansing, MI

30d•$16 - $18

About The Position

Do you love connecting with people and creating memorable experiences? At Concord Hospitality, our Front Desk team is the heartbeat of the hotel — the first to welcome guests and the last to leave a lasting impression. If you’re proactive, friendly, and thrive in a role where no two days are the same, this is the opportunity for you! We’re looking for individuals with a passion for hospitality, a natural ability to engage with others, and a strong sense of responsibility. In return, you’ll join a company culture that values respect, teamwork, and fun.

Responsibilities

Greet and assist guests with efficiency, warmth, and professionalism.
Maintain the highest level of service and hospitality throughout each interaction.
Resolve guest concerns quickly and ensure complete satisfaction.
Accurately post charges, handle payments, and follow all cash-handling procedures.
Manage guest mail and messages with professionalism and discretion.
Stay knowledgeable about our hotel brand, programs, and special offers.
Communicate guest needs and feedback clearly to other departments and management.
Answer calls, assist lobby visitors, and support team members promptly.
Know and follow all hotel safety and emergency procedures.

Benefits

Competitive Pay: $16–$17.50/hour.
Comprehensive Benefits (for full-time associates): medical, dental, vision, life insurance, disability options, 401K, tuition assistance, and discounted hotel stays.
Career Growth: Ongoing training, development programs, and advancement opportunities.
Positive Culture: Our five Cornerstones — Quality, Integrity, Community, Profitability, and Fun — are the foundation of everything we do.
Associate First Environment: At Concord, you’re not just an employee — you’re valued, supported, and part of a team that cares.
Engagement & Recognition: We celebrate wins, foster teamwork, and make sure work is rewarding (and fun!).

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