Front Desk Agent 2nd Shift

Hilton Grand Vacations • Boyne Falls, MI

1d • Onsite

About The Position

Hilton Grand Vacations is seeking a Front Desk Clerk to join their team at Mountain Run at Boyne Resort. This role is responsible for ensuring every interaction with an owner or guest is a positive and memorable experience. The Front Desk Clerk will handle check-ins and check-outs, respond to guest requests, and contribute to creating memorable vacation experiences. The company highlights its supportive culture, work-life balance, and family-friendly benefits, as recognized by Newsweek.

Requirements

• Proficient English language
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• 6 months Customer Service Experience.
• Open and flexible availability, including weekends and holidays.

Nice To Haves

• Front Desk/Guest Services Agent
• Cash/credit card transactions
• Resort Hospitality or related industry

Responsibilities

• Greets guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned.

Benefits

• Day 1 Health Benefit Eligibility
• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed