Front Desk Agent Second Shift

Innvite Hospitality•Dublin, OH

2d•Onsite

About The Position

The Front Desk Agent is responsible for managing guest check-in and check-out, operating the Property Management System (PMS), handling cash and credit card transactions, and managing switchboard operations. This role also involves understanding front office emergency and security procedures, taking group reservations, and maintaining a neat and tidy front desk area and lobby. The agent will also handle administrative duties, make minor decisions, take group reservations and set up group blocks, and sell guest rooms through new arrivals and phone inquiries. Adherence to all policies and procedures outlined in the Employee Handbook is required, as is maintaining a professional and hospitable attitude. The agent must also operate the laundry as directed and maintain a neat, clean, and well-groomed appearance in uniform.

Requirements

Fluent Verbal & Written Communication in Proper English
Basic Math
Hand Writing
Computer Skills/Keyboard/Typing Skills
Operate a 10 Key Calculator
Hospitable, Civil Contact with the Public
Ability to Work Independently, with Little to no Supervision
Ability to Complete Multiple Tasks Simultaneously
Night Audit/Basic Accounting Skills/Training

Nice To Haves

Spanish (if possible)

Responsibilities

Guest Check-in & Check-out
PMS Operations
Cash Handling & Credit Card Transactions
Switchboard Operation and Telephone Etiquette
Front Office Emergency/Security Procedures
Reservations-Guest Rooms and Meeting Rooms
Assist with Administrative Duties as assigned by Management
Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
Minor Decision Making
Take Group Reservations & Set up Group Blocks
Sales of Guest Rooms with New Arrivals and Phone Inquiries
Follow All Policies & Procedures as Outlined in the Employee Handbook
Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
Operate Laundry as Directed
Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors