Front Desk Greeter

SHELL FEDERAL CREDIT UNION•Deer Park, TX

9d•Onsite

About The Position

The Front Desk Greeter is responsible for projecting a positive, welcoming image to members, visitors, and vendors. This role involves consistently meeting service commitments, adhering to all applicable rules and regulations including the Bank Secrecy Act, and completing annual training sessions. The position requires performing duties in compliance with Shell FCU policies, procedures, and standards. Key responsibilities include greeting and welcoming individuals, providing directions, signing members into the lobby, managing wait times, ensuring security protocols are followed (e.g., removing sunglasses and hats), checking on members, and contributing to a positive and energetic branch environment. The role also involves performing various administrative and clerical duties, maintaining lobby cleanliness and organization, filling supplies, receiving and distributing packages, and potentially training new greeters. Additionally, the Front Desk Greeter may assist with daily branch responsibilities such as opening and closing procedures, balancing the coin machine, assisting with vault operations and inventory audits, and supporting other branch locations if needed. The company is an equal opportunity and affirmative action employer committed to diversity and inclusion.

Requirements

High school diploma or general education degree (GED).
Knowledge of Credit Union products and services.
Welcoming and helpful demeanor.
Must possess professional verbal communication skills.
Ability to work in an open-concept workspace/environment.
Regularly required to bend and stand.
May at times be able to lift, carry and/or move up to 55 pounds.

Nice To Haves

No experience required.

Responsibilities

Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
Maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
Complete annual training sessions as instructed or scheduled.
Perform job duties and responsibilities in compliance to Shell FCU policies, procedures, philosophy, and standards of performance.
Greets and welcomes each member, visitor, and vendor with a smile.
Kindly offers direction to the appropriate area and/or team member.
Sign members into Better Lobby and offers an estimated wait time, if applicable.
Ensures member’s sunglasses and hats are removed for security reasons, prior to entering the branch.
Check in on the member when time permits and offer water and or coffee.
Aids in creating a positive and high energy environment for the branch.
Maintains awareness of the lobby and branch surroundings.
Performs various administrative and clerical duties as assigned.
Must be able and willing to work 40 hours per week plus overtime, as needed.
Must be able to work the rotating opening, closing and Saturday schedule, as needed.
Works with the Management team to send out important reminders, daily productivity, and other useful information to the team.
Updates Marketing material throughout the branch, as needed.
Handle Credit Union popcorn days as assigned including operating the machine, handing out popcorn, maintaining supplies and cleaning the machine.
Maintains the branch lobby clean, clear of clutter and presentable for all visitors.
Fills check stand supplies and Marketing material as needed throughout the branch.
Receive and distribute packages and/or deliveries as needed.
May assist in training new greeters as needed.
Assist the team with daily responsibilities as needed, included but not limited to: Following opening and closing procedures.
Daily balancing of the coin machine
May assist with daily opening and closing of SDB vault as well as completing an inventory audit.
Willing to assist the team at other branch locations, if needed.
Performs additional duties as assigned.