Part-Time Front Desk Customer Service Representative

Penn State University • Tallahassee, FL

1d • Onsite

About The Position

The University Fitness Center at the Penn State College of Medicine in Hershey, PA, is seeking friendly, outgoing customer service staff to support its front desk operations. Evening and weekend availability is required. This part-time role is not a summer-only or intern position.

Requirements

• Must be a reliable, detail-oriented, and committed team player
• Must possess the ability to maintain a friendly, enthusiastic, and positive attitude while serving a diverse customer base
• Evening and weekend availability is required
• PA State Police Criminal Background Check
• PA Child Abuse History Clearance Form
• Federal (FBI) Fingerprint Criminal Background Check

Responsibilities

• Monitor access to the facility, ensuring proper identification for entry
• Use custom software for member check-ins and updating member accounts; also process cash, check, and credit card sales for memberships, training packages, class programs, and guest passes
• Schedule new member orientations, personal training sessions, and racquetball and squash court reservations
• Conduct facility tours and answer questions
• Answer phones, field questions, and route phone calls in keeping with the Front Desk standards
• Keep an accurate account of all locker keys as they are checked out throughout the day
• Perform electronic filing of all membership documents

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed