Front Desk / Customer Service Representative - Key Holder (Shift Leader)

iFLY Indoor Skydiving•Austin, TX

10d•$14 - $18

About The Position

During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!) After 30 days, your base rate will be $14.00 plus commissions. Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development. We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply! This role includes eligibility for Key Holder designation, a leadership responsibility assigned to select CSRs. Key Holders support shift leadership by assisting with opening and closing procedures, ensuring operational readiness, and serving as a point of support for team members during assigned shifts. The Key Holder designation does not replace the primary CSR role and is assigned based on business needs and performance. Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR: Safety First Outrageous Passion Accountability Respect All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!

Requirements

Must be 18 years of age or older
Weekend availability is required
High school diploma or equivalent (required)
Exceptional sales skills
Exceptional customer-service skills
Confidence in phone and face-to-face communication
Ability to resolve conflicts, to multi-task, and to understand customer needs
Friendly, upbeat, compassionate, and personable attitude
Integrity, punctuality, and professional appearance
Ability to work well within a team maintaining positive relationships
Basic computer skills
Stand for about 8 hours a day while working on a point-of-sale system
Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

Responsibilities

Promote customer safety throughout their time in the wind tunnel and facility
Actively listen to guests to recommend and sell experiences that improve their time at iFLY
Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.
Serve as the designated Key Holder for part or all of assigned shifts
Support opening and closing procedures, including securing the facility and systems
Act as a role model for safety, customer service, and company values
Provide guidance and support to team members in the absence of management
Perform all standard CSR duties during assigned shifts

Benefits

Competitive Salary and performance bonus opportunities
Medical, dental, vision and supplemental plans
Paid time off (PTO)
Parental Leave
Company Holidays
401k retirement investment
Private Wellness Coaching
Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
Tuition reimbursement
Referral bonus program
Team member discount on retail merchandise and flight packages
Free flight time for team members and family
Ongoing training and development program