Customer Service Representative (Front Desk)

Arlington County VA • Arlington, VA

19h • Onsite

About The Position

Arlington County is seeking a Customer Service Representative (CSR) to provide customer and facility support at Long Bridge Aquatics & Fitness Center. The CSR will be expected to assess customers’ needs, refer to the appropriate program resource, and recognize and respond to emergency situations. This position reports to an Assistant Manager.

Requirements

• Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent
• Some experience providing administrative support
• First Aid/CPR/AED Certification, or the ability to obtain one within 90 days of hire
• Must achieve a passing score on the Employee Preferences Inventory (EPI) Assessment

Nice To Haves

• Experience in front desk customer service
• Experience working in recreation and/or a community center setting
• Experience performing scheduling, facility reservation, registration, and payments using RecTrac or similar web-based system
• Extensive use of Microsoft Office Suite

Responsibilities

• Providing reception desk assistance to internal and external customers
• Responding to questions regarding facility usage, programs, fees, rules, etc. via phone, in-person, and email
• Conducting payment transactions via cash, check, and credit cards while adhering to the County’s money handling procedures
• Using RecTrac system for payments, program registrations, facility reservations, and to run facility event reports
• Setting up/breaking down tables and chairs in Community rooms after use for meetings, events, etc
• Assisting staff to ensure the center is open and closed properly
• Responding to emergency situations as appropriate by following emergency plans

Benefits

• The official title of this position is Administrative Assistant A.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED