Front Desk Receptionist

Dogtopia of Roanoke•Roanoke, TX

23d•Onsite

About The Position

Dogtopia, a leader in dog daycare, boarding, and spa services, is seeking an energetic, organized, and business-minded individual to serve as the Front Desk Coordinator. This role is the primary point of contact for customers and is crucial for maintaining high customer experience standards. A love for dogs is essential, and employees have the opportunity to bring their own dogs to work after completing training.

Requirements

Energetic, organized, business-minded individual
Love dogs
Completion of all required training

Nice To Haves

Bring your dog to work

Responsibilities

Strive for the highest possible customer satisfaction ratings with every single interaction
Answers emails, calls, and questions from pet parents
Accurately record health and behavioral notes in daily activity log and communicate those with both shifts
Is knowledgeable on all services and pricing
Conduct opening and closing procedures including transaction totals and balancing the cash drawer
Greeting all customers promptly with a smile
Effectively communicates health and behavior concerns with pet parents in a professional manner
Maintain a clean and organized lobby and front desk
Assists in holding everyone accountable to Dogtopia’s safety and cleaning standards
Consistent and timely attendance
Completion of all required training
Manages all transaction on POS and Digital System
Manage all scheduling and paperwork associated with daily Meet & Greet appointments
Scheduling all Daycare, Boarding, and Spa Services
Communicates any Pet Parent special requirements to Canine Coaches
Manages all customer check-in/check-out for Daycare, Boarding, and Spa
Inventory management of cleaning and dog supplies
Assist in Canine Coach or Rover duties as needed