Front Desk Coordinator

Breakthrough Montessori PCS • Washington, DC

6d • Onsite

About The Position

The Front Desk Coordinator serves as the primary point of contact for families, visitors, and incoming communications at Breakthrough Montessori PCS. This role is responsible for maintaining a welcoming, organized, and secure front office environment while supporting daily school operations and fostering strong relationships with families. This position plays a key role in shaping the school’s front-facing experience and requires a professional, approachable, and service-oriented individual who is highly organized, detail-oriented, and responsive. The ideal candidate is solution-focused, able to manage multiple priorities in a fast-paced environment, and maintains a high level of confidentiality and professionalism at all times.

Requirements

• Strong interpersonal, verbal, and written communication skills, with a professional, welcoming, and customer-service oriented demeanor
• Ability to build positive relationships and work effectively as part of a diverse team
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Demonstrated commitment to upholding the school’s mission, including anti-bias and anti-racist practices
• Ability to maintain strict confidentiality of student, family, and staff information
• Solution-oriented mindset with strong problem-solving and collaboration skills
• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets) and general office equipment
• High school diploma or equivalent required
• Experience working with diverse populations of students, families, and communities required

Nice To Haves

• Experience in a school, front office, or customer-facing role preferred
• Multilingual candidates strongly encouraged to apply (e.g., Spanish, Amharic, Arabic, Chinese, French, etc.)
• Associate’s or Bachelor’s degree preferred (education, communications, business administration, or related field)
• Relevant experience may be considered in lieu of a degree
• Experience working in public schools preferred; experience with Montessori environments is a plus

Responsibilities

• Serve as the primary point of contact for all visitors, families, and incoming calls; maintain a professional, welcoming, and organized front office environment at all times
• Manage front door access, monitor visitor sign-in procedures, and ensure all guests follow school safety and security protocols
• Respond to phone, email, and in-person inquiries promptly and accurately; route inquiries to the appropriate staff member when needed
• Receive and distribute mail, packages, and deliveries; maintain organized front office systems and documentation
• Provide general administrative support to the operations team and school leadership, including scheduling, copying, filing, and materials preparation
• Assist prospective families with enrollment inquiries; provide accurate information about the application process, lottery, and school programs
• Support the collection, organization, and tracking of enrollment documentation, student forms, and family intake records
• Manage student sign-in and sign-out, including late arrivals, early dismissals, and aftercare pick-up, in accordance with school policy
• Support attendance tracking and accuracy across student programs, including reconciliation of attendance changes, follow-up on absences, and communication of attendance-related updates to families and staff in coordination with the operations team
• Serve as the school’s primary family-facing point of contact — the go-to person for information, updates, and support across all school programs and events
• Build positive, respectful, and consistent relationships with families, treating every interaction as an opportunity to strengthen the school–family partnership
• Communicate school news, event information, schedule changes, and updates to the school community via phone, email, school communication platforms and social media
• Support family communication around student progress and classroom updates in coordination with instructional staff, using school-designated platforms and tools
• Support families navigating school processes with patience, clarity, and a solutions-oriented approach; connect families to the appropriate staff member when needed
• Facilitate equitable access to information for all families, including multilingual communication support (Spanish, Amharic, Arabic, French, Chinese, and other home languages spoken by our community)
• Support end-of-day and opening procedures, including resetting shared spaces and high-traffic areas to ensure the building is ready for the following day’s staff and school operations
• Exercise sound operational decision-making and judgment when school leadership may not be immediately available, escalating to appropriate staff when needed
• Assist with aftercare operations, including student check-in/check-out and family communication around extended day schedules
• Assist with the coordination and logistics of school events and community initiatives
• Provide general operational support to ensure smooth, aligned day-to-day functioning across the school

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED