Front Desk Coordinator (50221)
About The Position
Platinum Dermatology Partners is a network of high-quality dermatology clinics offering general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. With over 145 clinics, 350+ providers, and 2300+ employees across multiple states, the company is rapidly growing, empowering doctors to focus on exceptional patient care. Core values include collaboration, ownership, respect, excellence, authenticity, and integrity. The ideal Front Desk Coordinator is a "Director of First Impressions" who is friendly, professional, and excels at delivering unparalleled customer service in a thriving, fast-paced clinic environment.
Requirements
- High School Diploma or GED equivalent is required.
- Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
- Experience with patient check-in and check-out workflows.
- Prior insurance verification and scheduling experience is required.
- Knowledgeable of medical dermatology terms/CPT, ICD-10.
- Quality written and verbal communication skills.
- Quality mathematics skills.
- Professional in appearance and mannerisms.
- Able to work efficiently in a fast-paced environment.
- Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
- Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
Nice To Haves
- Prior dermatology or cosmetic experience is preferred.
- Experience using EMR systems is a plus.
Responsibilities
- Accurately and professionally handle front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
- Prepare necessary patient paperwork before the patient’s appointment.
- Review EMA for information that needs to be updated.
- Update patients' information and accurately enter it in EMA.
- Identify payer sources, verify insurance eligibility, and verify prior authorization.
- Record and collect patient copays and/or balances at check-in/out.
- Perform other duties as assigned.
Benefits
- Medical, Dental, and Vision insurance
- Short-term/Long-term disability
- Life and other voluntary plans
- 401(k) plan
- Employee Referral Program
- Paid Time-Off
- Company-Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
