Front Desk Coordinator

Bay Area Retina Associates•Fremont, CA

9d•$23 - $24•Hybrid

About The Position

Bay Area Retina Associates is seeking a Front Desk Coordinator to join their team. This role is responsible for managing patient check-in and check-out processes, handling appointments, managing patient information, processing referrals and authorizations, handling cash, performing recalls, sorting mail and faxes, and assisting with patient rooming and preparation as needed. The Front Desk Coordinator will also be responsible for maintaining patient satisfaction through professional and friendly service. Other duties may be assigned by the Clinical Operations Manager or a physician.

Requirements

Excellent patient relations
Ability to handle multiple tasks simultaneously
Excellent communication
Minimum high school diploma.
Must be able to remain in a stationary position for 50% of scheduled shift or more.
Must be able to frequently move about the office to direct patients, access office supplies, and equipment.
Must be able to lift up to 50 pounds.
Must be able to communicate with patients to convey necessary medical and financial information and document accurately in EMR and practice management system.
Regular travel to up to 3 assigned clinic locations, Fremont, Castro Valley, and San Leandro.
Periodic travel to other clinic locations as needed.
Use of telephone and office equipment such as computers, copier, fax, and scanner.
Use of medical equipment such as pharmaceutical refrigerators.
OSHA Classification Category II. Job duties include no exposure to blood, bodily fluids, or tissues, but employment may require performing unplanned Category I tasks.

Nice To Haves

One year of past medical clinic or front desk experience preferred.
College degree or continuing education courses desirable.

Responsibilities

Check patients in; update demographic and insurance information, collect signatures as needed.
Check out and make follow-up appointments.
Answer telephones and make appointments via computer scheduling.
Schedule maintenance and upkeep.
Relay phone messages to the doctors in a timely manner.
Check eligibility, obtain authorizations, process referrals, drug inventory.
Cash handling and end of day reconciliation, collect copays and balances.
Perform recalls.
Sort mail and faxes.
Assist with rooming, rinsing, and numbing patients, as needed.
Other duties as assigned by Clinical Operations Manager, or physician.
Maintaining patient satisfaction by providing professional, friendly service.