Front Desk Coordinator

Travis Shaw, MD Plastic Surgery•Richmond, VA

14d•$19

About The Position

Medical Spa Coordinator (Front Desk) - Richmond/ Midlothian, VA Are you passionate about medical aesthetics and eager to advance your career in a supportive and innovative environment? Synergy Face + Body is not just a state-of-the-art facility; it's a hub of excellence in beauty, aesthetics, and wellness. Specializing in advanced cosmetic and facial plastic surgery procedures, Synergy offers a wide range of services including injectables, dermal fillers, skin and laser treatments, weight loss, and more. Join a distinguished team of professionals dedicated to helping you achieve your career goals while making a difference in the world of medical aesthetics. Synergy has four locations in Raleigh and two locations in the Richmond, VA area. Synergy Face + Body is part of a larger network within Aesthetic Partners, which owns practices across the US. As a company, Aesthetic Partners has a strong culture of sharing best practices, providing ongoing training, and leveraging the portfolio's resources to help each brand grow. As a company, Aesthetic Partners strives to hire talented and professional individuals across our brands and invest in their continued professional development. Synergy is seeking full-time Medspa Coordinators! The ideal candidate is highly motivated with a passion for the beauty and wellness industry and ready to serve as a brand ambassador for Synergy. Our Medspa Coordinators oversee daily operations to ensure a seamless client experience from start to finish and educate clients on Synergy’s treatment options and products. Compensation begins at $18.50/hr. What makes Synergy exceptional? Reputation for Excellence: Known for delivering high-quality beauty and wellness services, working at Synergy means being part of a respected brand that attracts clients who value expertise and professionalism. Positive Work Culture: With a friendly, supportive atmosphere, Synergy fosters a collaborative and team-oriented environment, making it a great place to build relationships and enjoy a fulfilling work experience. Comprehensive Employee Benefits: Enjoy a competitive benefits package, including paid time off, holidays, 401k matching, growth opportunities, exclusive service discounts, and access to AP Academy, a comprehensive training program offering over 300 courses across eight distinct tracks. We believe in taking care of our team so you can thrive professionally and personally. A premier work environment: Our state-of-the-art facilities are designed for optimal patient care and luxury, providing a beautiful space for you to practice your craft and deliver exceptional results.

Requirements

2 years of end customer service experience
1 year of medical aesthetics experience
Must have a positive attitude
Team player with a strong work ethic
Physical mobility to bend, lift, and stand for prolonged periods
Ability to work overtime, weekends, days, evenings, and/or holidays.
Ability to meet US employment and eligibility requirements.

Responsibilities

Consistently provides excellent customer service to all clients in-person, over the phone and through text/email inquiries
Educates clients on Synergy’s services, products and treatment options
Exudes positive attitude while working in a fast-paced med spa
Oversees daily schedule to ensure seamless client experience
Answering and screening phone calls, scheduling appointments, taking messages and ensuring prompt delivery to proper staff member
Monitor and respond to office voicemail, email inquiries and text messages throughout the day
Accurately checking clients in/out and scheduling all follow up visits
Intelligent booking using Millennium software
Preparing proper medical documents for patients through EMR
Ability to stay calm under pressure and quickly find solutions to potential issues
Responsible for cleanliness and appearance of spa including relaxation areas, lobby, front desk and back of house