Front Desk Coordinator

U.S. Oral Surgery Management•Denver, CO

13d•$22 - $26•Onsite

About The Position

We are seeking a dynamic and dedicated Front Desk Office Coordinator to join our top-tier Oral Surgery Practice. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency.

Requirements

1+ year experience in appointment scheduling, customer service, reception, or a similar role (healthcare preferred).
Comfort managing high call volume and rapid schedule changes while maintaining accuracy.
Strong attention to detail and ability to prioritize in a fast‑paced environment.
Experience using scheduling software and standard office tools (email, calendar, spreadsheets).
Clear, professional communication and de‑escalation skills.

Responsibilities

Schedule, confirm, and reschedule patient appointments based on provider availability, procedure requirements, and office guidelines.
Coordinate appointment blocks and maintain an accurate provider schedule to support efficient daily flow.
Make outbound calls and send reminders to confirm appointments and reduce no‑shows.
Obtain/verify required pre‑visit information (e.g., demographics, referral details) and document updates in the scheduling system.
Communicate schedule changes to patients and internal teams; escalate urgent scheduling needs per office process.
Track appointment status and follow up on cancellations, waitlists, and open time slots to optimize the schedule.
Answer multi‑line phones, route calls, and respond to patient questions with accuracy and professionalism.
Collect/update patient information and ensure documentation is complete and accurately entered.
Support front office tasks such as scanning/filing, basic reporting, and coordinating with team members.
Ensure scheduling documentation is accurate, complete, and updated in real time.
Maintain confidentiality and handle patient information in accordance with privacy expectations and office procedures.