Temporary Front Desk Coordinator - Henderson
About The Position
This is a full-time temporary position based in our Henderson clinic. The Front Desk Coordinator will serve as a primary point of contact for guests, ensuring every interaction reflects the Face Forward experience. Responsibilities include managing check-in/checkout, answering calls, scheduling appointments, processing payments, and maintaining guest information. The role also involves supporting clinic performance by monitoring the schedule, assisting with guest outreach, ensuring smooth guest flow, and maintaining a professional front desk environment. Success requires someone comfortable with fast-paced environments, problem-solving, and supporting the clinic team, including providers and estheticians, to deliver a consistent and elevated guest experience.
Requirements
- Previous experience in front desk, guest services, hospitality, spa, medical aesthetics, healthcare, beauty, wellness, or high-touch retail.
- Strong customer service and relationship-building skills.
- Confidence managing phones, scheduling, payments, and multiple priorities.
- Strong attention to detail and follow-through.
- Comfort discussing services, products, memberships, and rebooking opportunities with guests.
- Professional verbal and written communication skills.
- Ability to remain composed and solutions-focused in a fast-paced environment.
- Comfort learning and working within scheduling, point-of-sale, and customer management systems.
Nice To Haves
- Experience with Zenoti or another spa, salon, medical aesthetics, or appointment scheduling platform.
- An esthetics license or background in medical aesthetics.
Responsibilities
- Serve as a primary point of contact for guests, ensuring every interaction reflects the Face Forward experience.
- Welcome guests and manage the check-in and checkout experience.
- Answer incoming calls and respond to guest questions with professionalism and urgency.
- Schedule, confirm, and adjust appointments.
- Help guests understand available services, products, memberships, and promotions.
- Support rebooking and future appointment scheduling.
- Process payments accurately and efficiently.
- Maintain accurate guest information within our systems.
- Assist with guest questions and concerns and escalate issues appropriately.
- Monitor the daily schedule and proactively identify gaps, cancellations, and opportunities to optimize provider schedules.
- Support appointment confirmations and guest outreach.
- Partner with providers and clinic leaders to ensure smooth guest flow throughout the day.
- Support retail product and membership conversations.
- Help maintain an organized, professional, and guest-ready front desk and reception environment.
- Assist with opening and closing responsibilities.
- Follow established policies, procedures, and operating standards.
- Work closely with providers, estheticians, and other team members to ensure guests receive a consistent and elevated experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
