Front Desk Coordinator

Diamond Braces•Brooklyn, NY

4d•Onsite

About The Position

This is a high-energy, sales-driven role with operational responsibilities— not a traditional front desk position. You’ll be the first impression and the closer, guiding patients through their consultation while keeping the office vibe vibrant and smooth. You’ll use your personality, confidence, and natural communication skills to build trust instantly, navigate objections with grace, articulate value, and close the deal. No dental experience is required; the company's world-class training program will teach you the rest if you have the right attitude, adaptability, and hunger to learn.

Requirements

High empathy
Ability to read body language
Confidence discussing money
Motivation by goals/bonuses
Healthy competitive spirit
Optimistic, solutions-oriented mindset
Adaptability to thrive in a dynamic, fast-paced environment
Strong organizational skills
Experience in retail, hospitality, fitness sales, or similar customer-facing roles where personality is everything.
Desire for a clear path to leadership.

Nice To Haves

No dental experience needed, but adaptability and hunger to learn are key.

Responsibilities

Welcome and connect with patients the moment they walk in, bringing infectious positive energy.
Lead consultations and explain treatment benefits clearly, tailoring your approach to each unique patient.
Present financial and payment options with transparency and conviction.
Handle objections with resilience and empathy, helping patients feel comfortable saying YES.
Maintain organized scheduling, showing agility when the day gets fast-paced.
Practice excellent teamwork, collaborating closely with doctors and clinical staff to deliver a seamless experience.