Front Desk Coordinator - Cor Wellness Center

Rocket Companies•Detroit, MI

10d•$20 - $22•Onsite

About The Position

The Front Desk Coordinator is responsible for creating a professional, welcoming, and service-first experience for members, residents, guests, and team members. This role combines front desk reception in a wellness center environment with administrative support, serving as a key point of contact for the gym. The Front Desk Coordinator greets and assists visitors, answers and directs calls, supports member and guest requests, coordinates access and check-in, and provides administrative support. This role ensures a professional and organized front desk environment while following established procedures and escalating more complex requests as appropriate. This opportunity will be working at COR Wellness Center, located in One Campus Martius building in Downtown Detroit, which is a state-of-the-art fitness and wellness facility that is open to all Bedrock Residents & Tenants along with the Rock Family of Companies.

Requirements

High school diploma, GED, or equivalent required.
1 – 3+ years of customer service, hospitality, receptionist, administrative, fitness, wellness, or related experience preferred.
Experience in a customer-facing or service-oriented environment preferred.
Strong verbal and written communication skills with a professional and approachable demeanor.
Ability to manage multiple priorities while maintaining organization and attention to detail.
Basic proficiency with Microsoft Office, email, and general computer systems; experience with Mindbody or similar systems preferred.
Ability to work a flexible schedule, including evenings, weekends, or adjusted shifts based on business needs.

Responsibilities

Greets members, residents, guests, and team members in a professional and welcoming manner, creating a positive first impression.
Provides wayfinding assistance and directs visitors to the appropriate person, class, or destination.
Answers and routes incoming calls, responds to general inquiries, and relays messages in a timely and professional manner.
Supports the visitor check-in process using established procedures and systems and coordinates with security as needed.
Assists with visitor identification, access coordination, and badge or pass issuance in alignment with building protocols.
Resolves routine service questions or concerns and escalates more complex issues as needed.
Assists with daily gym activities, including administrative tasks, documentation, and team support.
Processes membership changes, cancellations, and updates member profiles in the system using established procedures.
Processes membership and other payments accurately using established procedures (e.g., payroll deduction, invoice, credit card).
Collaborates with internal teams to support business requirements, follow established procedures, and provide feedback on workflow improvements.
Maintains reports and documentation as assigned to support day-to-day operations.
Supports vendor communication and coordination tasks as directed.
Monitors reception and access-related activity and reports unusual or concerning situations promptly.
Maintains confidentiality and professionalism when handling member, visitor, and company information.
All other duties as assigned