Front Desk Receptionist - Wellness

IV Nutrition•Corte Madera, CA

8d•Onsite

About The Position

We are hiring a Client Experience Associate (CEA) to serve as the face of our clinic and deliver an exceptional experience for every client who walks through our doors. This role is responsible for creating a welcoming environment, supporting clinic operations, driving membership and service sales, enhancing client retention, and supporting local marketing and social media initiatives. As a key support partner to the Clinic Director (CD) and Assistant Clinic Director (ACD), you will help ensure clients receive an exceptional experience while supporting the growth and visibility of the clinic. This is a client-focused role that combines hospitality, sales, customer service, and operational support. The ideal candidate is energetic, personable, highly organized, and passionate about helping clients achieve their wellness goals.

Requirements

High School Diploma or GED required
Customer service, hospitality, retail, wellness, fitness, medical office, spa, or sales experience preferred
Membership sales, client retention, or service-based sales experience preferred
Experience working in a fast-paced customer-facing environment preferred
Basic computer proficiency
Scheduling software and point-of-sale systems preferred
Microsoft Office and Google Workspace experience preferred
Outstanding customer service and hospitality skills
Strong communication and relationship-building abilities
Comfortable discussing services, memberships, and wellness offerings
Confidence in sales and client education conversations
Positive, outgoing, and professional demeanor
Strong attention to detail
Excellent organizational and time management skills
Ability to multitask in a fast-paced environment
Dependable and self-motivated
Team-oriented mindset
Problem-solving and conflict resolution skills
Passion for health, wellness, and helping others
Comfortable using social media platforms such as Instagram, Facebook, and TikTok.
Creative mindset with an eye for engaging content and client experiences
Strong written communication skills for social media captions and client engagement
Comfortable taking photos and videos in a professional business environment
Passion for wellness, hospitality, marketing, and community engagement

Nice To Haves

Associate's Degree preferred but not required

Responsibilities

Create a warm, welcoming, and professional environment for every client
Greet clients upon arrival and ensure a smooth check-in process
Escort clients through the clinic experience and answer questions about services
Ensure clients feel comfortable throughout their visit
Provide hospitality services including: Blankets, Water and refreshments, Hot tea or coffee, Snacks, Comfort items as needed
Anticipate client needs and deliver a personalized experience
Build strong relationships that encourage repeat visits and referrals
Address client concerns professionally and escalate issues when appropriate
Conduct follow-up calls, texts, and outreach to clients after visits
Assist with membership renewals and retention initiatives
Re-engage inactive clients through approved outreach programs
Support client satisfaction surveys and feedback collection
Help maintain strong client communication and ongoing engagement
Track client preferences and notes to help personalize future visits
Educate clients on IV Nutrition services, memberships, packages, and wellness offerings
Recommend appropriate services based on client interests and wellness goals
Assist with membership enrollments and package sales
Promote special offers, promotions, and clinic events
Support clinic sales goals through relationship-based selling
Help drive repeat business through exceptional service and follow-up
Identify opportunities to enhance the client experience and increase client loyalty
Check clients in and out accurately and efficiently
Schedule, confirm, and manage appointments
Answer phone calls, emails, and client inquiries
Process payments and maintain accurate transaction records
Maintain client records and documentation within company systems
Assist with clinic opening and closing procedures
Support daily administrative and operational tasks
Maintain a clean, organized, and professional reception area
Obtain basic client information as directed by clinic protocols
Perform non-clinical wellness support activities, including: Vital sign collection (when permitted by company policy and state regulations), Urinalysis sample collection and processing procedures (when permitted by company policy and state regulations)
Prepare treatment areas for incoming clients
Assist clinical staff with client comfort and workflow coordination
Stock snacks, beverages, supplies, and hospitality items
Ensure treatment rooms and client areas remain clean and organized
Support the Clinic Director and Assistant Clinic Director with daily clinic operations
Collaborate with clinical and non-clinical team members
Contribute to a positive, energetic, and client-focused culture
Participate in training and professional development opportunities
Demonstrate professionalism, reliability, and accountability
Assist with creating and posting content on clinic social media platforms, including Instagram, Facebook, TikTok, and other approved channels
Capture photos and videos of the clinic, events, promotions, products, and client experiences (with proper client consent and company guidelines)
Support the promotion of memberships, special offers, events, and wellness campaigns through social media and in-clinic marketing efforts
Engage with followers by responding to comments, messages, and inquiries as directed by company guidelines
Help maintain a consistent and professional brand presence across all social media platforms
Collaborate with the Clinic Director and Assistant Clinic Director to identify content opportunities and local marketing initiatives
Assist with community outreach events, partnerships, and promotional activities
Encourage client participation in reviews, testimonials, referrals, and social media engagement opportunities
Monitor and communicate local trends, client feedback, and community engagement opportunities to clinic leadership
Support the execution of corporate marketing campaigns at the clinic level