Front Desk

TURNAGE BEAUTY INSTITUTE•Phoenix, AZ

1d•Onsite

About The Position

The Front Desk Coordinator creates an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Requirements

High school diploma or equivalent.

Nice To Haves

Strong customer service and communication skills (verbal and written).
Ability to explain technical issues in non-technical language.
Strong problem-solving and critical-thinking skills.
Ability to work independently and as part of a team.
Strong organizational skills and ability to prioritize tasks in a fast-paced environment.

Responsibilities

Responds to all service guest calls following the recommended dialogue in the Reservation Dialogue.
Responds to all prospective Future Professional inquiries and follows the Service Desk Team Telephone Script for Prospective Future Professionals.
Provides accurate service prices and promotes monthly service and Take Home promotions.
Follows the Millennium/Meevo scheduling procedures.
Completes all assigned outbound calls to include no-show calls, confirmation calls, new guest follow-up calls, and overdue guest calls and documents tasks in the Millennium/Meevo Task Manager.
Provides the first impression of the school and accommodates all guests who call or enter the facility using the proper dialogue.
Facilitates the service guest welcome and check-in, service completion, and guest checkout.
Is knowledgeable about all Take Home products and services offered and can recommend additional services and Take Home products.
Assists the Future Professionals in completing the service experience and performing the 2-Minute Plan.
Follows the daily opening and closing procedures and balances the cash drawer using the Meevo procedures.
Answers the telephone using a friendly, helpful tone and uses the reservation dialogue and admissions call scripting when assisting service guests and prospective Future Professionals via telephone.
Confirms reservations in advance, follows up with no-show reservations, and makes new guest service reservation follow-up calls.
Resolves service guest challenges promptly and efficiently and follows the service refinement, communication, and documentation procedures.
Attends Huddle meetings (as needed), service desk meetings, monthly Town Hall meetings, team training, FUNraising, Free Hugs, Caper, Super Service Days and Super Service Nights, a.k.a. Style Extravaganza.
Monitors the guest wait time and works with the service host and ticket leader to expedite extraordinary guest service.
Maintains a beautiful, guest-ready service desk and works with the team to maintain the guest seating and Take Home areas.
Supports the Guest Service Leader in communicating the extraordinary service experience and sales strategy and plan.
May be asked to perform other tasks as needed that do not appear on the job description.
Remains professional with the future professionals to help them learn soft skills and professionalism when working with the service desk.