Front Desk Coordinator
About The Position
Skills on the Hill is a pediatric occupational, physical, and speech therapy practice. The front desk is the face of the practice, supporting therapists and ensuring families have a positive experience. This is a hands-on, fast-moving role that blends warm customer service with real ownership of the office space. The ideal candidate will greet and check in families, answer phones, manage calendars, handle payments, open/close the office, restock treatment rooms, and maintain a clean and organized environment. This role requires someone who takes pride in a well-run, welcoming space and is proactive in their duties.
Requirements
- High school diploma or equivalent required
- Experience in a medical/healthcare office, front desk, or customer-service role preferred
- Basic proficiency with office software (Microsoft Office, scheduling systems)
- Familiarity with medical billing is a plus
- Willingness to perform cleaning and light maintenance tasks as a regular part of the job
- Extended periods sitting and working at a computer
- Ability to move freely around the office to restock, clean, and support therapists
- Ability to sit or stand for extended periods
- Capacity to handle office equipment and supplies
- Ability to lift and carry items up to 25 pounds
- Dexterity to handle administrative tools and equipment
- Ability to perform repetitive tasks and movements
- Reliable and dependable attendance
- Committed to growing with the company
- Strong work ethic; takes initiative and finishes tasks
- Warm and professional demeanor; able to de-escalate stressed parents and maintain composure
- Organized with the ability to multitask effectively
- Commitment to a consistent, set weekly schedule
Nice To Haves
- Associate's or bachelor's in healthcare administration, business, or a related field preferred
- Familiarity with medical billing is a plus
Responsibilities
- Greet and check in families
- Answer phones and field questions with patience and warmth
- Schedule, reschedule, and manage the calendar to keep therapists' days full and families on track
- Run credit cards, post payments, send receipts, and keep client records accurate
- Open and/or close the office
- Restock treatment rooms
- Keep shared spaces clean, organized, and safe
- Handle light cleaning and sanitizing, vacuuming
- Perform occasional grocery or supply runs
- Flag and follow through on maintenance issues from start to finish
- Wipe down treatment rooms
- Fold laundry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
