Front Desk Coordinator

Peachy•Charlotte, NC

2d•Onsite

About The Position

The Front Desk Coordinator role at Peachy, known internally as a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services. The Front Desk Coordinator is responsible for greeting clients, managing the check-in and check-out process, collaborating with team members, and supporting Clinical Providers to deliver a best-in-class studio experience. They provide consistent, high-quality service and hospitality, answer client questions about Peachy treatment options, and promote aftercare products. This role also involves communicating with the remote Customer Service team to maintain client schedules, completing studio opening and closing tasks, maintaining studio appearance, replenishing products, and adhering to infection control standards and HIPAA privacy practices.

Requirements

Experience in a customer service, hospitality, high-end retail or wellness services role.
Flexible to work in multiple studio locations within a reasonable distance to your home studio
Must be able to work a minimum of 18 hours per week.
Weekend availability on Saturdays or Sundays is required, along with some holiday availability.
Minimum of 18 years old and eligible to work in the United States without sponsorship
Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.
Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done.
Tech Savvy - Readily learns and adopts new technologies.
Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.
Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.

Responsibilities

Greet clients and ensure a seamless check-in and check-out process
Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
Complete studio opening and closing tasks
Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization.
Strong commitment to HIPAA privacy practices