Front Desk Coordinator

BeEvolvedHR•Burlington, WI

3d•Hybrid

About The Position

Our client is seeking a warm, organized, and dependable Part-Time Front Desk Coordinator to serve as the first point of contact for patients while supporting the daily operations of their growing dermatology practice.

Requirements

High school diploma or equivalent required
Previous experience in a front desk, customer service, administrative, medical office, or similar client-facing role.
Strong interpersonal, verbal, and written communication skills, with a commitment to delivering exceptional patient service.
Ability to work independently, manage multiple priorities, maintain attention to detail, and remain organized in a fast-paced environment.
Flexibility to work at any of our office locations as needed
Proficiency with computers, Microsoft Office, Google Workspace, and other office technology, with the ability to quickly learn electronic medical records (EMR) and practice management systems.
Willingness and ability to learn insurance-related processes is required.
Self-motivated, dependable, and proactive, with a strong work ethic and willingness to support the evolving needs of a growing practice.
Ability to exercise sound judgment, maintain confidentiality, and uphold HIPAA and patient privacy standards.
Ability to sit, stand, walk, bend, and lift to 25 pounds as needed throughout the workday.
Ability to perform light cleaning, organization, and office maintenance tasks to support a clean and safe environment.

Nice To Haves

Associate degree or coursework in healthcare administration, business, communications, or a related field is a plus.
Working knowledge of medical insurance verification and benefits is preferred.
Experience working in a healthcare, dermatology, or medical practice setting.
Familiarity with electronic medical records (EMR) systems and medical office workflows.
Knowledge of medical insurance terminology, eligibility verification, and patient benefits.
Experience supporting social media, website updates, or other patient communication and marketing initiatives.

Responsibilities

Serve as the first point of contact for patients by providing a welcoming, professional, and patient-centered experience
Manage incoming phone calls, patient inquiries, appointment scheduling, confirmations, and rescheduling while maintaining a high level of responsiveness and professionalism.
Facilitate patient registration, check-in, and check-out processes, ensuring demographic, insurance, and contact information is accurate and up to date.
Maintain strict confidentiality of patient information and adhere to all HIPAA and practice compliance standards.
Coordinate provider schedules and patient appointments to support efficient clinic operations and a positive patient experience.
Verify insurance information, understand basic insurance benefits, and assist patients with insurance-related questions.
Maintain accurate patient records through scanning, filing, and processing documentation and correspondence.
Support administrative operations, including processing correspondence, coordinating FedEx and Quest Diagnostics pickups, and assisting with special projects as assigned.
Monitor office and operational supply levels and communicate inventory needs to ensure uninterrupted clinic operations.
Maintain a clean, organized, and professional office environment by performing routine facility upkeep, including emptying trash, cleaning restrooms, maintaining reception and common areas, and preparing patient rooms at the end of each clinic day.
Monitor office and cleaning supply inventory and communicate replenishment needs to management.
Assist with basic social media activities, including content posting, engagement, and patient communication initiatives.
Assist with website updates and digital communication efforts to ensure information remains current and aligned with the practice's brand.