Front Desk Coordinator
About The Position
At Infinity Eye Care, our Front Desk Coordinators do much more than answer phones and schedule appointments. You are the first smile our patients see and the person who helps ensure every patient receives an exceptional, five-star experience from beginning to end. Your ability to stay organized, think ahead, and multitask allows our doctors and clinical team to provide outstanding care to our community. If you love helping people, enjoy staying busy, and take pride in keeping everything running smoothly, we'd love to meet you. We believe attitude is more important than experience. We'll happily train someone who is compassionate, dependable, eager to learn, and committed to providing outstanding customer service.
Requirements
- Genuinely enjoy making people feel welcome and cared for.
- Stay calm and positive even when juggling multiple priorities.
- Highly organized and love keeping everything on track.
- Exceptional time management skills and understand that every minute matters.
- Can multitask without sacrificing attention to detail.
- Communicate clearly, professionally, and compassionately.
- Solve problems instead of waiting for someone else to solve them.
- Dependable—when you say you'll do something, you follow through.
- Learn quickly and enjoy using technology.
- Believe teamwork is essential and are always willing to help wherever needed.
- Treat patients and coworkers with kindness, respect, and professionalism.
Nice To Haves
- Previous experience in healthcare or eye care is a bonus—but it isn't required.
Responsibilities
- Welcome every patient with warmth, kindness, and professionalism.
- Answer incoming calls with confidence while creating an exceptional patient experience.
- Schedule, reschedule, and coordinate appointments while maximizing efficiency.
- Help keep our doctors' schedules organized and running on time.
- Verify insurance benefits and assist patients with questions.
- Check patients in and out while ensuring accurate documentation.
- Assist with opening and closing office procedures.
- Work closely with every department to ensure a seamless patient experience.
- Cross-train throughout the practice to expand your skills and grow professionally.
Benefits
- 401(k) matching
- Competitive salary
- Employee discounts
- Paid time off
- Training & development
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
