Front Desk Coordinator
University of St. Thomas•Houston, TX
•Onsite
About The Position
The Front Desk Coordinator will manage front counter operations, serve as a supervisor and train OSFA work-study students, administer the Texas Application for State Financial Aid, and assist with TEG form processing. This role involves significant personal, phone, and electronic interaction with students and their families, providing counseling on financial aid eligibility, assistance programs, and associated rights and responsibilities. The coordinator will also assist in distributing information on financial aid programs and conducting presentations.
Requirements
- Associate's Degree or equivalent work experience
- Prior financial aid or related university work experience
- Familiarity with the financial aid application process
- Interpersonal skills necessary to deal effectively with students, parents, staff, the public, and the University community
- Demonstrated strong written and verbal communication skills
- Demonstrated analytical abilities to handle complex administrative details
- Experience working in a fast-paced, multi-tasking environment
- Demonstrated ability to work with minimal supervision
- Ability to work well under pressure and with frequent interruptions of work
Nice To Haves
- Practicing Catholics who will advance the mission of the school are preferred for this position.
Responsibilities
- Management of front counter operations
- Serve as a supervisor and train OSFA work-study students
- Administrator of Texas Application for State Financial Aid
- Assists with TEG form processing
- Responsible for student service at the counter in person, via email, and on the phone
- Administration of the Religious Order Waivers
- Assist students with financial aid application processes
- Oversee the operation of services to students at the front counter
- Verify financial aid applications for completeness and accuracy of the student's enrollment status, academic progress, etc.
- Refer students to the appropriate professional staff member as needed
- Supervise staff and student assistants working at the front counter
- Manage the traffic flow of students visiting the office
- Create, coordinate, and update all financial aid forms annually
- Keep office supplies and forms at an adequate reserve level
- Responsible for ensuring equipment is working; requesting service as necessary for copier/printer
- Counsel students and their families regarding financial aid eligibility, assistance programs available, and their rights and responsibilities associated with those
- Assist with the distribution of information on various financial aid programs available to students; conduct financial aid presentations on campus and in the community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
