Front Desk Coordinator

Skills on the Hill LLC•Washington, DC

7d•$19 - $21•Onsite

About The Position

Skills on the Hill is a pediatric occupational, physical, and speech therapy practice seeking a stellar individual to join their administrative team as a Front Desk Coordinator. This role is the face of the practice, responsible for creating a welcoming and calm environment for families and supporting therapists. It's a hands-on, fast-moving position that combines customer service with office management and active clinic support.

Requirements

High school diploma or equivalent required.
Experience in a medical/healthcare office, front desk, or customer-service role preferred.
Basic proficiency with office software (Microsoft Office, scheduling systems).
Familiarity with medical billing is a plus.
Willingness to perform cleaning and light maintenance tasks as a regular part of the job.
Ability to sit or stand for extended periods.
Capacity to handle office equipment and supplies.
Ability to lift and carry items up to 25 pounds.
Dexterity to handle administrative tools and equipment.
Ability to perform repetitive tasks and movements.
Reliability and dependability are essential.
Commitment to growing with the company.
Strong work ethic with a proactive approach to problem-solving.
Warm and professional demeanor, capable of de-escalating situations and maintaining composure.
Excellent organizational skills to manage multiple tasks.
Good judgment for independent decision-making and escalation.
Clear and prompt communication skills.
Trustworthy and discreet handling of confidential information.

Nice To Haves

Associate's or bachelor's in healthcare administration, business, or a related field preferred.
Familiarity with medical billing is a plus.

Responsibilities

Greet and check in families, answer phones, and field questions with patience and warmth.
Schedule, reschedule, and manage the calendar to keep therapists' days full and families on track.
Process payments, including running credit cards, posting payments, and sending receipts.
Maintain accurate client records.
Open and/or close the office.
Restock treatment rooms and maintain cleanliness and organization of shared spaces.
Handle light cleaning and sanitizing, including vacuuming.
Perform occasional grocery or supply runs.
Identify and follow through on maintenance issues from start to finish.
Actively support the clinic by wiping down treatment rooms, folding laundry, restocking supplies, and keeping shared spaces clean and organized.
Manage competing priorities during periods of high activity, moving between the front desk, treatment areas, and other parts of the clinic.