Front Desk Coordinator

High Companies • East Lampeter Township, PA

4d • Onsite

About The Position

The Full-Time Front Desk Coordinator serves as the first point of contact for visitors and callers, ensuring a professional, welcoming environment and providing comprehensive administrative support to the Office Services Department. The role performs as front desk receptionist in the High Corporate Office Building, promoting a professional and cordial image in attitude and appearance while greeting visitors to the Corporate Office. Complete duties relative to the daily operation of the Office Services Department, dealing primarily with customer service, administrative duties, and other functions. This position is based at the Corporate Office in Lancaster, PA (1853 William Penn Way, Lancaster, PA 17601). This is a full-time, on-site position working Monday–Friday from 7:30 AM to 2:00 PM. Eligible for benefits!

Requirements

• High school diploma or GED
• Valid Driver's License
• Experience in telephone operation and administrative functions
• Experience in customer service
• Excellent organizational and multitasking abilities
• Strong verbal and written communication skills
• Ability to handle confidential information with discretion
• Friendly, approachable, and professional demeanor

Nice To Haves

• Previous experience in office environment
• Knowledge of Microsoft office
• Knowledge of MRI MYCOI preferred but willing to train

Responsibilities

• Deliver exceptional customer service to all visitors, callers, and coworkers, maintaining a positive and professional demeanor at all times.
• Function as the receptionist in a highly professional corporate office setting.
• Answer and direct phone calls to coworkers.
• Greet visitors and inform coworkers of their arrival.
• Maintain building safety by observing protocols and by screening visitors appropriately.
• Be knowledgeable of corporate office personnel and their location within the building. Stay current on new hires, terminations, moves within the company, etc., and have a general understanding of coworkers' job functions to appropriately direct calls and inquiries.
• Become familiar with Executive Offices at Greenfield tenants - names and companies - to provide guests with prompt and professional assistance. Call ahead to the EOG receptionist to announce arrival of the guest and direct the visitor to the appropriate area. Ensure an up-to-date tenant list - as provided by EOG coworkers - is available for reference at all times.
• Obtain front desk coverage during scheduled and unscheduled absences (vacation, sick days, etc.) by contacting coworkers who provide this service.
• Receive and sign for packages and inform the appropriate individuals that they are available for pickup.
• Update the company-wide phone directory, coordinating with Telecommunication Technicians and designated coworkers at the various company locations. Print and distribute the directory on a quarterly basis or as needed.
• Support SBUs and SRUs with projects, including mailings (labeling envelopes or cards, inserting contents into envelopes, etc.), and other projects as approved by the Office Services Supervisor.
• Initiate service calls for equipment in the Corporate Office, including the ice machine, shredder, and other miscellaneous equipment. Provide follow-up, if necessary.
• Coordinate with the Corporate Office cleaning service for cleaning projects and/or problem areas. Consult with the HO Director of Executive Operations and Corporate Affairs for any special services that may incur additional cost (detailing, carpet cleaning, etc.).
• Provide back-up for the Mail Coordinator, as needed, and includes driving the company mail van to various locations in the Greenfield area, sorting mail, operating postage equipment to process USPS mail, delivering packages within the Corporate Office, etc.
• Assist the Graphics Department with projects as requested. This may include hand-folding, laminating, and other finishing operations that may be reasonably completed at the front desk. Prepare coworker service anniversary letters.
• Update the Job Procedure Manual, ensuring that those who fill in at the front desk have accurate, detailed, and easy-to-use information from which to work.
• Check the development center and lunchroom on a regular basis to maintain organization and tidiness.
• Monitor the stock of food and supplies in the lunchroom area and report any equipment issues to Canteen.
• Cover the maintenance request line, on an as-needed basis, and enter in maintenance requests.
• Help maintain the MY COI database, including, but not limited to, registering new vendors, updating/correcting vendor information, and organizing hard copies of insurance certificates. Support the insurance renewal process.
• Work collaboratively with the designated job-share partner to ensure seamless coverage and consistent performance of shared responsibilities. Maintain open and ongoing communication to coordinate tasks and share updates.
• Promote the interests and favorable image of the High Companies. Support and sustain the values of the High Philosophy.
• Perform special assignments as directed.

Benefits

• medical
• dental
• vision
• Vacation
• 401(k) Retirement Plan with a company match up to 6%
• Access to the Healthy Rewards program
• High Health & Wellness Center
• Tuition Assistance with 100 percent reimbursement for approved courses and degree programs that are job-related and approved in advance by your supervisor.
• Employee Assistance Program
• High Family Foundation Scholarship
• Good Measure Award

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED