Front Desk Coordinator

Axion Spine & Neurosurgery•College Park, GA

1d•Onsite

About The Position

Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry. We're looking for a hard-working and personable Front Office Coordinator for our College Park location, committed to helping us provide a phenomenal experience for our patients.

Requirements

Prior experience working as a receptionist or other administrative role; medical office experience a plus
Excellent verbal and written communication skills
Strong interpersonal skills
Able to maintain professionalism and composure when speaking to patients and visitors
Strong customer service and phone etiquette skills
Basic knowledge of computer programs
Strong typing skills, quick and accurate data entry
Ability to apply common sense understanding to carry out detailed written or oral instructions
Follow all applicable government regulations including HIPAA
High school diploma or general education degree (GED)

Nice To Haves

medical office experience a plus

Responsibilities

Welcome patients and visitors by greeting them in a courteous manner and addressing their needs
Prioritize and respond to patient requests appropriately
Notify providers of patient arrivals
Optimize provider schedule by following check-in procedure and assisting patients
Update patient charts as needed
Verifying financial records and collecting patient charges and copays
Comforting patients by anticipating anxieties and effectively answering questions
Work with Practice Manager to maintain front office supplies and equipment
Maintain waiting room
Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service
Assist physician teams and other departments as needed