Front Desk Receptionist

Goodwill of Colorado • Colorado Springs, CO

19d • Onsite

About The Position

We are seeking a highly organized, reliable, and customer-oriented Front Desk Coordinator to serve as the primary point of contact for our organization. This role is essential to creating a welcoming, professional atmosphere while ensuring efficient daily front desk operations. The ideal candidate demonstrates exceptional dependability, consistently arriving on time with minimal absenteeism. They maintain a professional appearance, uphold a clean and organized workspace, and communicate with courtesy and professionalism at all times. This individual must handle sensitive information with discretion, remain calm under pressure, and effectively manage multiple tasks in a fast-paced environment, including high call volumes. The ability to sit for extended periods is also required.

Requirements

• Exceptional reliability, punctuality, and attendance
• Strong communication and interpersonal skills
• Ability to remain calm, professional, and courteous in a fast-paced environment
• Strong multitasking and organizational abilities
• Commitment to maintaining confidentiality and handling sensitive information with discretion
• Professional appearance and dedication to maintaining a clean, organized workspace
• High school diploma or equivalent preferred
• Minimum of 2 years in a customer-facing or administrative role
• Experience with multi-line phone systems required
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent customer service skills
• Ability to sit for extended periods and use a computer for at least 4 hours daily
• Ability to lift, carry, stand, and stoop as needed for filing and office tasks
• Moderate lifting (15-44 lbs) - OCCASIONALLY
• Light lifting (14 lbs & under) - FREQUENTLY
• Moderate carrying (15-44 lbs) - OCCASIONALLY
• Light carrying (14 lbs & under) - FREQUENTLY
• Pushing/pulling - OCCASIONALLY
• Reaching above shoulder - OCCASIONALLY
• Reaching at shoulder - OCCASIONALLY
• Reaching below shoulder - OCCASIONALLY
• Twisting - FREQUENTLY
• Bending - FREQUENTLY
• Kneeling/crawling - OCCASIONALLY
• Squat - OCCASIONALLY
• Climbing (use of legs only - stairs) - OCCASIONALLY
• Climbing (use of arms & legs - ladders) - OCCASIONALLY
• Hearing - CONTINUOUSLY
• Vision (close) - CONTINUOUSLY
• Vision (distant) - CONTINUOUSLY
• Vision (depth perception) - CONTINUOUSLY
• Hands/fingers (simple grasping) - CONTINUOUSLY
• Hands/fingers (fine manipulation) - CONTINUOUSLY
• Hands/fingers (repetitive movements) - CONTINUOUSLY
• Walking - CONTINUOUSLY
• Standing – CONTINUOUSLY
• Sitting - CONTINUOUSLY
• Speaking - CONTINUOUSLY

Nice To Haves

• Clerical and basic accounting experience preferred

Responsibilities

• Greet and assist all visitors and callers with professionalism and courtesy
• Manage a high volume of incoming calls using a multi-line phone system, directing calls efficiently
• Sort and distribute incoming and interoffice mail
• Receive and sign for deliveries, notifying staff for timely pickup
• Distribute payroll checks as needed and maintain accurate documentation of mailed and returned checks
• Maintain clear and detailed shift notes to ensure seamless transitions between team members
• Foster a positive and welcoming environment for visitors, employees, and stakeholders
• Build strong, collaborative relationships across departments
• Maintain professional boundaries and demonstrate respect for others’ roles and expertise

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED