Front Desk Coordinator

Mac Properties•Chicago, IL

1d•Onsite

About The Position

Mac Properties is seeking a Front Desk Coordinator for their Hyde Park location. This role is responsible for bringing positive energy to each interaction, resolving issues efficiently, and ensuring everyone feels welcome and appreciated. The Front Desk Coordinator will be a key member of the team, focused on creating authentic experiences for residents and guests. Responsibilities include greeting residents and guests warmly, assisting with residential service needs, ensuring comfort and a welcoming atmosphere, providing information, and maintaining building safety and security.

Requirements

People Person.
Great communicator. Providing amazing experiences requires the ability to communicate professionally and through legible writing.
1-2 years of previous experience passionately providing customer service to others.
Basic knowledge of front desk equipment, including computer and telephone systems.
Must successfully complete a criminal background investigation prior to employment.
Receipt of satisfactory responses to reference requests.
Provision of satisfactory proof of an applicant's identity and legal authority to work in the United States.

Nice To Haves

Salesforce experience is a plus.

Responsibilities

Enthusiastically welcome residents and guests, anticipate their needs, provide professional and courteous service, and respond promptly and professionally.
Create memorable experiences with a warm, welcoming personality.
Develop a thorough knowledge of building procedures, features, and security practices.
Ensure security protocol is adhered to regarding granting building access, issuing keys, announcing visitors and maintaining resident confidentiality.
Maintain and uphold a high standard for building curb appeal by conducting routine inspections of all community amenities and common areas, and working with the service team and other Associates to ensure that all areas are well-maintained.
Report any building hazards, risks, or accidents as required.
Submit service requests for any maintenance/housekeeping issues.
Handle package deliveries by accepting and logging packages for residents.
Answer the telephone, forward calls and take messages when necessary.
Perform other related duties and assignments as required.