Front Desk Coordinator I

Smile Doctors•Bastrop, LA

1d•Onsite

About The Position

Caples and Robinson Orthodontics is seeking a Front Desk Coordinator I to join their growing team. This role involves greeting and assisting visitors, performing administrative duties, managing patient check-ins, verifying insurance, scheduling appointments, handling payments, and coordinating internal marketing initiatives. The company emphasizes a people-first culture and a fun, encouraging environment.

Requirements

Basic knowledge of Microsoft Office
Ability to build rapport with patients
Ability to establish and maintain good working relationships with patients and coworkers
Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing

Responsibilities

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s).
Performs various administrative duties.
Welcomes visitors to the practice and provides information about clinic features.
Answers, screens, and routes incoming calls and takes messages as needed.
Checks-in and collects general information from patients on their first visit.
Verifies insurance information.
Notifies clinicians of patient arrival and readiness.
Makes appointments for returning patients as necessary.
Prints/reprints appointment reminders and school/work excuses.
May make changes to the patient schedule as necessary.
Coordinates payment arrangements or account resolution.
Receives, stores, and delivers shipments and mail.
Takes payments and posts to account.
Updates charts and patient information.
Drives internal marketing initiatives and fosters participation from everyone.