Front Desk Coordinator I

Smile Doctors•Louisville, CO

1d•Onsite

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to join their growing team. As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with a hometown heart. The company's mission is to love people first, straighten teeth second, fostering a people-first culture and a fun, encouraging environment. This role offers the opportunity to be part of a fast-growing organization, nurturing talents and strengths to help team members find success in their careers and beyond. The ideal candidate will be responsible for greeting customers, performing administrative duties, and supporting the clinic's operations.

Requirements

Ability to communicate effectively verbally and in writing
Ability to listen and understand information verbally and in writing
Basic knowledge of Microsoft Office
Ability to build rapport with patients
Ability to establish and maintain good working relationships with patients and coworkers

Responsibilities

Greets and receives customers, determines nature of visit, and notifies appropriate team member(s)
Performs various administrative duties
Welcomes visitors to the practice and provides information about clinic features
Answers, screens, and routes incoming calls and takes messages as needed
Checks-in and collects general information from patients on their first visit
Verifies insurance information
Notifies clinicians of patient arrival and readiness
Makes appointments for returning patients as necessary
Prints/reprints appointment reminders and school/work excuses
May make changes to the patient schedule as necessary
Coordinates payment arrangements or account resolution
Receives, stores, and delivers shipments and mail
Takes payments and posts to account
Updates charts and patient information
Drives internal marketing initiatives and fosters participation from everyone