Front Desk Coordinator I
About The Position
Abdoney Orthodontics is actively seeking a Front Desk Coordinator I to join their expanding team. This role is integral to the practice, focusing on customer interaction and administrative support. The coordinator will be responsible for greeting and receiving customers, ascertaining the purpose of their visit, and promptly notifying the relevant team members. Key administrative duties include welcoming visitors, providing information about clinic features, managing incoming calls by answering, screening, and routing them, and taking messages as required. The position also involves checking in new patients, collecting their initial information, and verifying insurance details. The coordinator will inform clinicians of patient arrivals, schedule appointments for returning patients, and print necessary documents such as appointment reminders and school/work excuses. Additional responsibilities include coordinating payment arrangements or account resolutions, handling incoming and outgoing shipments and mail, processing payments, updating patient charts and information, and actively driving internal marketing initiatives. The role also requires travel between different office locations. Abdoney Orthodontics is part of Smile Doctors, the nation’s leading Orthodontic Support Organization, which partners with local practices to deliver world-class patient care with a strong community focus. Smile Doctors operates on a 'love people first, straighten teeth second' philosophy, fostering a fun, encouraging, and people-first culture. As a rapidly growing organization, Smile Doctors offers team members opportunities for professional growth and development, aiming to nurture individual talents and strengths to ensure career success and beyond.
Requirements
- Ability to communicate effectively verbally and in writing
- Ability to listen and understand information verbally and in writing
- Basic knowledge of Microsoft Office
- Ability build rapport with patients
- Ability to establish and maintain good working relationships with patients and coworkers
Responsibilities
- Greets and receives customers, determines nature of visit, and notifies appropriate team member(s)
- Performs various administrative duties
- Welcomes visitors to the practice and provides information about clinic features
- Answers, screens, and routes incoming calls and takes messages as needed
- Checks-in and collects general information from patients on their first visit
- Verifies insurance information
- Notifies clinicians of patient arrival and readiness
- Makes appointments for returning patients as necessary
- Prints/reprints appointment reminders and school/work excuses
- May make changes to the patient schedule as necessary
- Coordinates payment arrangements or account resolution
- Receives, stores, and delivers shipments and mail
- Takes payments and posts to account
- Updates charts and patient information
- Drives internal marketing initiatives and fosters participation from everyone
- Travel between office locations
Benefits
- Competitive salary
- Medical, dental, vision and life insurance
- Short and long-term disability coverage
- 401(k) plan
- 2 weeks paid time off in your first year
- Paid holidays
- Discounts on braces and clear aligners for you and your family members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
