Front Desk (Concierge) - Still Waters Day and Medical Spa

GVO Partners • Pensacola, FL

3d • Onsite

About The Position

Still Waters Day and Medical Spa is seeking a Front Desk (Concierge) to be the first and last impression for every guest. This role involves managing the flow of the spa, ensuring smooth operations, and confidently recommending services, packages, and products. It is a blend of customer service, organization, and sales, ideal for someone who enjoys being busy, staying organized, and working with people.

Requirements

• 2+ years in customer service, retail, front desk, or medical office roles (preferred)
• High school diploma (or equivalent)
• Strong phone manner and communication skills
• Highly organized with good attention to detail
• Comfortable using computers and booking systems
• Professional, polished, and personable
• Understanding of HIPAA is beneficial
• Must be eligible to work in the U.S. and able to work on-site

Nice To Haves

• Retail sales or upselling experience is a strong plus

Responsibilities

• Welcome guests with a warm, professional approach.
• Manage check-ins, check-outs, and front desk flow.
• Keep the reception and waiting area clean, calm, and organized.
• Support light housekeeping to maintain high standards.
• Answer calls and provide accurate information.
• Schedule appointments efficiently with minimal gaps or errors.
• Coordinate with clinical staff throughout the day.
• Communicate clearly with clients and teammates.
• Educate guests on services, packages, and products.
• Recommend add-ons and encourage repeat visits.
• Support retail sales and membership conversions.
• Maintain accurate, HIPAA-compliant client records.
• Handle general admin and office organization.
• Use scheduling systems and Microsoft Office tools daily.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED