IBH: Spa Front Desk Concierge
Boyne Resorts•Petoskey, MI
•Onsite
About The Position
The Spa Front Desk Concierge plays a vital role in providing an exceptional guest experience at The Spa at the Inn at Bay Harbor. This position is responsible for welcoming guests, managing spa reservations, promoting spa services and retail products, and ensuring the smooth daily operation of the spa front desk. The ideal candidate is guest-focused, organized, professional, and passionate about wellness and hospitality.
Requirements
- High school diploma or equivalent required
- Previous experience in a customer service or hospitality environment
- Excellent verbal and written communication skills.
- Proficient in basic computer skills and point-of-sale systems
- Ability to multitask, prioritize, and maintain composure in a fast-paced environment.
- Flexible availability including evenings, weekends, and holidays as needed.
- Professional appearance and demeanor.
Nice To Haves
- associate’s or bachelor’s degree in hospitality or a related field preferred.
- spa or luxury hospitality experience strongly preferred.
- experience with spa booking software a plus.
Responsibilities
- Greet guests warmly and professionally, providing a friendly and welcoming environment.
- Answer phones and respond to guest inquiries regarding spa services, treatments, and products.
- Schedule and confirm spa appointments using spa software, ensuring accuracy and efficiency.
- Check guests in and out of spa appointments, process payments, and handle billing inquiries.
- Promote spa services, treatments, and retail products to maximize revenue and guest satisfaction.
- Maintain cleanliness and organization of the front desk, reception area, and retail displays.
- Communicate effectively with spa therapists, technicians, and management to ensure seamless guest service.
- Assist with inventory management of spa products and supplies.
- Uphold privacy, confidentiality, and safety standards for all guests and team members.
- Resolve guest concerns promptly and professionally, escalating issues to management as needed.
Benefits
- A free Golf Pass and Ski Pass for both you and your family
- Free Adventure Center privileges at both The Highlands and Boyne Mountain
- Up to 50% off at the various Boyne Resorts Restaurants
- 30% off Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on Boyne Resorts lodging for Friends and Family
- PTO and Paid Sick Leave
- Health/Dental/Vision Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
