Front Desk Concierge – Luxury High-Rise Condominium

Associa•Miami, FL

About The Position

The Front Desk Concierge serves as a discreet, impeccably mannered gatekeeper for a luxury high-rise condominium, welcoming residents, visitors, vendors, and guests and providing guided access to units and residential floors. The role supports residents by coordinating deliveries, handling packages, and communicating with unit owners, maintenance staff, and property management. The position also involves rovering the building premises, monitoring security cameras and exterior doors, controlling guest and vendor access, and helping maintain a secure environment. The concierge follows front desk, safety, and security procedures; keeps areas professional and clean during the shift; responds calmly to emergencies or fires; and performs other duties assigned by management.

Requirements

High school graduation or equivalent vocational training certificate; high school education is required.
Two years of customer service experience preferred.
Fluency in English, both verbally and non-verbally; English is required.
Ability to perform basic arithmetic.
Ability to communicate and provide directions legibly.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize and organize work.
Ability to think clearly, remain calm, and resolve problems using good judgment.
Ability to follow directions thoroughly and understand guest or member service needs.
Ability to work cohesively with coworkers as part of a team and with minimal supervision.
Ability to maintain confidentiality of guest or member information and pertinent resort data.
Ability to input and access information using property management systems, computers, and point-of-sale systems.

Nice To Haves

Some college education or training in the hospitality industry.
Previous experience as a Front Desk Agent.
Two years of spa experience preferred.
Spanish, Russian, or Portuguese language skills preferred.

Responsibilities

Greet residents, visitors, vendors, and guests.
Verify visitors and provide guided access to units and residential floors.
Serve as the gatekeeper for the residences and control guest and vendor access.
Rover the building premises and handle packages for residents.
Coordinate deliveries of packages, flowers, and restaurant food.
Monitor security cameras and the building’s exterior doors to help maintain a secure environment.
Collaborate with building staff to meet residents’ and guests’ needs.
Review daily front desk procedures and facilitate communication among unit owners, the maintenance team, and property management.
Maintain all areas in a professional and clean manner during the shift.
Follow safety and security policies, programs, and procedures.
Handle crisis situations in the event of an emergency or fire.
Answer the telephone and communicate clearly and professionally.
Perform other duties as assigned by management.