Condominium Concierge

Landry's, LLC. • Galveston, TX

1d

About The Position

A Condominium Concierge welcomes and provides friendly service to guests of the San Luis Resort Condominium. The role supports guests throughout their stay by handling arrivals and departures, answering questions, providing general information, and coordinating with other hotel departments. The position also includes maintaining a clean and safe work area and supporting positive guest and employee relations.

Requirements

• High school diploma or GED.
• Prior high-volume customer service experience.

Nice To Haves

• One year of hotel front desk experience is strongly preferred.

Responsibilities

• Deliver positive, courteous, and professional service to guests, visitors, vendors, and fellow employees.
• Register arriving guests by completing paperwork and obtaining payment information.
• Settle departing guests’ account balances, accept payments, and handle the cash drawer.
• Investigate and resolve general billing discrepancies.
• Respond to guest inquiries about entertainment and attractions and provide general information to support a pleasant stay.
• Print and process routine reports and may assist with training new departmental employees.
• Promote positive public and employee relations.
• Maintain positive guest relations and refer complaints to appropriate personnel when unable to resolve them.
• Assist other departments with requirements related to hotel guests.
• Maintain a clean, safe, and hazard-free work environment within the area of responsibility.
• Perform other duties as assigned.

Benefits

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K.
• Opportunities for advancement.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED