Concierge - Prime Gastonia

Prime Senior Management LLC•Gastonia, NC

3d•Onsite

About The Position

Prime Independent Living is seeking a warm, professional, and service-minded Front Desk Concierge to create exceptional experiences for residents, families, guests, and team members. The concierge is often the first person people see when entering the community and provides a friendly, helpful presence throughout the day. The role involves welcoming visitors, assisting residents, answering phones, and supporting daily community operations to help create a welcoming environment where people feel at home. The position supports front desk and administrative operations, resident and family needs, community safety, and collaboration across departments. It requires a genuine appreciation for serving older adults, strong communication and organizational skills, and flexibility to work varying shifts, weekends, or holidays based on community needs.

Requirements

High school diploma or equivalent required.
Warm, professional communication and interpersonal skills.
Ability to connect with people and make others feel welcome.
Strong organization, attention to detail, and multitasking skills.
Comfort using computers, Microsoft Office, and basic office technology.
Ability to maintain confidentiality and exercise sound judgment.
Dependable and professional, with the ability to work independently and as part of a team.
Ability to stand, sit, and move throughout the community as needed.
Flexibility to work weekends, holidays, or varying shifts based on community needs.
Successful completion of required background screening and drug testing.
Genuine appreciation for serving older adults and creating meaningful experiences.

Nice To Haves

Previous experience in customer service, hospitality, concierge, front desk, administrative support, or senior living.

Responsibilities

Welcome residents, families, guests, and visitors with warmth, professionalism, and genuine hospitality.
Create a positive first impression and help ensure visitors feel welcomed and supported.
Answer and direct incoming phone calls professionally and provide customer service.
Assist visitors with questions and connect them with appropriate team members.
Represent Prime and its commitment to exceptional hospitality.
Build relationships with residents and provide friendly assistance with day-to-day requests.
Receive and distribute mail, packages, floral deliveries, and other resident items.
Help welcome new residents and families and support their transition into the community.
Maintain resident directories, emergency contact information, and community communication resources.
Help residents and families navigate community services, events, and resources.
Support daily front desk operations and help keep the community organized.
Assist with correspondence, mailings, filing, data entry, and other administrative tasks.
Maintain accurate records and community information.
Monitor resident check-in and safety systems and communicate concerns to appropriate team members.
Provide administrative support to community leadership and departments as needed.
Monitor community entrances, alarms, cameras, and other safety systems as directed.
Help maintain a clean, organized, and welcoming lobby and reception area.
Communicate maintenance concerns, resident needs, and operational issues to the appropriate department.
Help ensure common areas reflect Prime's standards for hospitality and presentation.
Respond calmly and professionally to unexpected situations and follow established community procedures.
Work with all departments to support residents and daily community operations.
Assist with resident events, special projects, and community celebrations.
Connect residents and guests with dining, activities, transportation, maintenance, and other community services.
Support community needs as appropriate to help create a seamless resident experience.