Workplace Exp Coordinator

Aston Carter•New York, NY

1d•$25 - $26•Onsite

About The Position

Join our dynamic team as a Front Desk Concierge / Workplace Experience Coordinator, where you'll play a crucial role in delivering a world-class customer service experience in a high-visibility corporate office environment located in Midtown, New York City. This in-person role requires a polished and hospitality-driven approach to enhance the workplace experience for employees, clients, and visitors.

Requirements

Exceptional customer service and interpersonal skills.
Strong organizational and multitasking abilities.
Professional presence and communication skills.
Ability to remain calm and solution-oriented in a fast-paced environment.
High attention to detail.
Proactive mindset with strong follow-through.
Working knowledge of Microsoft Office (Outlook, Teams, Excel, Word).
2+ years in a front desk, hospitality, or customer-facing role.
High school diploma required

Nice To Haves

Hospitality or hotel front desk/reception experience.
Experience in a corporate office or workplace services environment.
Event coordination or meeting support experience.
Familiarity with concierge-style service delivery.
associate or bachelor’s degree preferred.

Responsibilities

Greet and welcome employees, clients, and guests with a professional and friendly demeanor.
Manage front desk operations, including sign-in procedures and visitor management.
Coordinate meeting room bookings, setup, and readiness.
Perform daily workplace checks ensuring cleanliness, organization, and proper setup of supplies and catering.
Handle incoming calls, emails, and service requests efficiently.
Support events and meetings as needed, including setup and coordination.
Partner with facilities and vendors to resolve any issues promptly.
Create a seamless, 'white glove' experience for all visitors.
Issue visitor and parking passes while following security protocols.
Arrange and confirm recreational, dining, and business activities upon request.
Manage janitorial or maintenance work orders as needed.
Coordinate workplace services including mail, office supplies, and onboarding.
Organize and manage on-site events, including securing event space and handling setup and tear down.
Follow property-specific security and emergency procedures to ensure safety.
Coordinate with vendors supplying services or goods to the workplace.