Front Desk & Concierge Specialist- Seasonal Full Time

Holiday Inn Club Vacations • Myrtle Beach, SC

9d • Onsite

About The Position

This seasonal, full-time position serves as the front of the house liaison to facilitate an exceptional guest experience. The Specialist will be the primary point of contact for guests checking into the resort and for all folio transactions and check-out processes. Responsibilities include running, reviewing, and printing reports for daily assignments, and supporting the Marketing Face to Face team during check-in. The role requires acting as a technical and service expert for business center and resort Wi-Fi access to ensure great first and last impressions. Other duties include folio posting, cash handling, key control, and assisting guests with various questions and concerns. The applicant will learn both front desk and concierge roles to assist with both functions.

Requirements

• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Follow up of guests/owners expectations.
• Plan activities for guests/owners.
• Fluent in the English language.
• Must have open availability and be able to work weekends and holidays.

Nice To Haves

• Bilingual a plus.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests.
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house cash bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units Supports department as PBX Operator when needed by assisting with Guest Service information requests from all in-coming and out-going communication areas as needed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED